Frontline Contract Travel Senior City Coordinator

Job Locations US | US-MA-Brighton | US-IL-Chicago | US-CO-Denver | US-CA-Los Angeles | US-NY-New York | US-CA-Costa Mesa | US-OR-Portland | US-CA-San Diego | US-WA-Seattle | US-CA-Oakland | ...
Posted Date 3 weeks ago(2/23/2018 5:45 PM)
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Greenpeace USA’s Frontline team is the public face of Greenpeace. Every day, we harness people power to raise funds, educate our communities and build our membership base. The Frontline program’s objective is to engage with the public face-to-face to raise awareness about our campaigns and increase the financial strength and political clout of Greenpeace by recruiting members to give automatic monthly donations.


The Frontline National Training Team is looking to grow and diversify our membership base in 2018 by testing a "Pop Up Canvass." The 8 month test will consist of a set of long term travel teams that work in markets where we don’t have an office for 4-6 weeks at a time. Should this test be successful, Greenpeace will have expanded and diversified our membership base, developed stronger retention of our members, and increased the Return on Investment (ROI) of the Frontline Program. The Contract Travel Senior Coordinator is responsible for the day-to-day operation of the Frontline Pop Up Canvass, under the management of the Frontline Training Director.


This position will remain open until filled. We will be reviewing applications on a rolling basis.


Performance: Ensure that new member, financial and engagement goals are achieved for the Pop Up Canvass by ensuring that each travel team reaches the following objectives:

  • Minimum average income –  $30.00 in average daily pledges per staff person
  • Acquire members from priority donor personas
  • Effectively manage the Return On Investment (ROI) of the travel program to a minimum level of 2.0.
  • The travel team must canvass at least 80% of their total paid hours
  • Manage logistics for each trip, including but not limited to travel, lodging, expenses, reimbursements, motivational budget, and canvass materials
  • Track income, expense, and other metrics for the duration of the project
  • Maintain the standards of integrity and behavior as outlined in the Personnel Policy Manual
  • Successfully administer, track, and evaluate any additional tests that occur during the Pop Up Canvass, as directed by the Training Director
  • Effectively deliver on quantifiable engagement prerogatives of the Program and Development teams, as directed
  • Plan and execute 8 door travel trips between April and October 2018
  • Bottom line the recruitment of staff for 8 travel teams
  • Research viable markets for 8 door travel trips, using metrics including member density, travel costs, program and engagement opportunities, and other Frontline priorities
  • Communicate with the Frontline Operations Team regarding permitting for all travel
  • Tailor Greenpeace messaging to the timing, program work, and location of each trip
  • Manage staff on the ground to given output metrics, including but not limited to daily check-ins and debriefs
  • Work with Coordinators and Regional Directors to balance the needs of the Pop Up Canvass against the needs of home cities


Staff Management:

  • Train and mentor City Coordinators and Team Leaders to lead each travel team
  • Reinforce standards and expectations regularly by setting objectives for performance with each staff person and giving feedback on performance
  • Recruit and train travel team members from twelve Frontline offices
  • Work with the Frontline Training Team to design and implement all trainings
  • No travel requirement, although the Travel Senior Coordinator should be prepared to travel as needed to support the work of the project, up to 25% of the time



  • Analyze and submit trip-by-trip reports each week assessing performance
  • Analyze trip-by-trip attrition numbers and report on action plans to the National Canvass Director and/or the Frontline Training Director
  • Work with the Legal and Human Resources Departments to ensure staff management is in compliance with local and federal employment laws, as well as all other issues related to canvassing and staff liabilities


Supporter Management:

  • Ensure that members are recruited according to policy standards


Program Management:

  • Work with City Coordinators and Team Leaders (trip leaders) in consult with the Frontline Training Director, Regional Directors and the National Canvass Director to ensure compliance with all Frontline Policies as outlined in the Frontline Personnel Policy Manual
  • Responsible for broad strategic vision for the Frontline program, including the concept of regional trainings, future offices, enhancing the door/recapture program, and the continuing growth and innovation of Frontline
  • Work with the National Canvass Director and Frontline Training Director to ensure action plans for member retention are executed
  • Ensure that systems for developing and tracking fundraising locations are managed by trip leaders during each trip and centrally by the Travel Senior Coordinator
  • Ensure that all Team Leaders submit timesheet and payroll data for all staff every Tuesday
  • Ensure all offices remain in compliance with local ordinances and state/federal laws
  • Ensure that all staff on each team meet minimum fundraising standards



  • Travel Senior Coordinators are expected to canvass no fewer than two days per week averaging $35.00 in pledges per day


Other: Other assignments provided by National Canvass Director or Training Director.



  • Proven ability to organize and direct multiple projects at once
  • Outstanding organizational skills, responsiveness, and a proven track record of meeting deadlines
  • Excellent interpersonal skills
  • Exceptional verbal and written communication skills
  • Expertise in managing and motivating a large team of staff
  • Ability to identify, recruit, train and retain staff
  • Short-term and long-term strategic planning skills
  • Proficiency in Excel, Word, e-mail and database programs.



  • Staff Management – Proven ability to train and directly manage up to 10 canvass managers and upwards of 30 canvassing staff
  • 3-7 years of Fundraising and Project Management experience
  • Proven ability to deliver on departmental budgetary goals
  • Proven ability to manage decisions that impact the organization


Greenpeace USA values a healthy work-life balance and has flexible, family-friendly employment policies. Our competitive benefits package for full-time employees includes medical, dental, and vision coverage with low contributions from staff. We have options for pre-tax flexible spending accounts for medical and dependent care costs. Greenpeace employees enjoy generous 401K matching and time off for vacation, sick, personal, and parental leave. After five years, staff are eligible for a paid sabbatical. To encourage public transportation use and biking, we offer subsidies for staff who choose to bike or ride mass transit to work. Greenpeace is committed to the growth and development of staff and fostering a creative workplace culture. For more information, check out our benefits plan



Commitment to Diversity:

Greenpeace welcomes and values diversity of people, cultural experiences and perspectives. Through our campaigning, we create solutions that promote environmental sustainability rooted in social justice. Our mission is to create a diverse and inclusive work environment that is a reflection of the global campaigns and missions that we champion.


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